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Timeshares Frequently Asked Questions
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Where is Diamond las Calas Resort?
Calle Guayadeque, Puerto del Carmen, Canary Islands (Lanzarote), Spain
I Can’t Book My Holiday When I Want Where I Want, Why?
Lack of availability is one of the main frustrations for timeshare customers. The high-pressure sales tactics employed by the timeshare groups, has led to many resorts becoming massively oversold and oversubscribed.
These massive numbers of customers has led to many customers unable to book into their timeshare and those who do are extremely lucky to do so.
These problems have been compounded by the fact some timeshares hold back their premier accommodation and popular dates for resale on the general holiday market – rather than offering the dates to the paying members.
There have also been cases of dates and resorts being held back for potential new customers, who are flown to the resort sold a contract – while fully paying members are unable to book dates.
All of these factors have added to up to customers who pay their fees, being unable to book their timeshares at the desired dates and times.
Why Can’t I Sell My Timeshare?
Unfortunately for many customers, the vast majority of timeshares are almost impossible to sell. As we have mentioned the ever increasing fees associated with timeshares means people do not want to take the risk and the subsequent cost of the long-term contract – the promise of a timeshare as an ‘investment’ is sadly just not true.
Will The Resort Take Back My Timeshare?
It is not in the interest of the group or resort to buy back your timeshare. From their point of view it is a source of very easy income and to take the contract back from you would simply be throwing money away, without any guarantee of reselling.
RCI - Do RCO Operate with this resort
Yes RCI does offer this resort in their inventory. See here: https://www.rci.com/resort-directory/resortDetails?resortCode=1448
If you are looking to terminate your contract please contact us using our compensation claim calculator and we will see if we can assist.
What is there to do near Club Las Calas
If you are exchanging or looking to stay in Club Las Calas Timeshare resort, there are some local recommended visits you may want to make:
Choose from a number of tours that can be booked at the resort reception. The most popular are:
North Tour: A full day excursion which takes in the old capital Teguise, the highest point on the island Penas del Cache and gives a unique insight to the work of Cesar Manrique.
South Tour: In stark contrast to the North tour, this full-day excursion visits the extensive lava fields and the Timanfaya National Park.
For more information on these and other tours, visit www.firstminute-transfer.com/excursions
Teguise is the old capital of Lanzarote and the venue of the Sunday Market. Also known as “la Villa” the town has a unique charm. Many of its buildings dating back to the 17th century display beautiful carvings in wood and stone around the doors and windows. For tour information visit www.firstminute-transfer.com/excursions
Take a half day trip onboard this impressive catamaran and explore the golden beaches of Papagayo or anchor up and swim, snorkel or have fun on jet skis.
Please Note: These catamaran trips are booked directly with the company For information visit www.catlanza.com
Whether you intend to visit the animals by day or to live it up at the Wild West party by night, Rancho Texas is a great place to visit while on holiday. For more information, visit www.ranchotexaslanzarote.com
Take the ferry from Playa Blanca over to Corralejo on the northern tip of Fuerteventura for a day out exploring the local shops and local market. For tour information, enquire at reception or visit www.firstminute-transfer.com/excursions
For more information speak to a Compensation Specialist on 0800 470 3900
Diamond las Calas Resort – Customer Reviews
Poor to Average
The apartments although clean, are very small, more geared to two or three people rather than 4. There are ceiling fans however they are completely useless and do not provide enough coolness. Air conditioning would be better.
The pool area is very well maintained, However by 6am all the chairs have towels on them. This is crazy, on two occasions I have mentioned this to reception to be told there are rules but they are not enforced. Something needs to be done about this its absolutely crazy and I would definitely not be revisiting neither would I recommend. I have never been anywhere where the sunbeds have all been reserved by 6am.
NOT a hotel for families with young children
To sum up our stay:
Positives – apartments were clean, some of the staff were really nice, lifeguard was very good when my daughter cut her foot on broken glass by the pool (if you can call that a positive!). We made the holiday good in the end by spending our days at the beach which was lovely and evenings eating out (there are some lovely restaurants in the area).
Negatives – kids club did not care for all children age wise and was very restrictive (the staff looked sheepish while apologising as they push this as a big selling point) there are 2 small kids pools that were freezing and could not be used for longer periods of time as our children’s lips turned blue from the cold. Given that we had 2 small children I’m baffled why they put us in Calas 1 which only has an adult pool and very limited space. The sun loungers were limited and you could not get a place on any day as people left their towels out to reserve while spending half the day indoors. The food in Skyline was awful. The staff at both bars were more often than not completely disinterested and very slow at taking orders. Some of the evening entertainment was nice (the female due were fun and nice to listen to) but was completely spoilt by the fact that they decided to hold it all in the small and awkwardly shaped skyline bar instead of the much bigger 360 restaurant. There were many broken things during out stay including glass on the pool floor (dangerous), our magnetic lock (very inconvenient) and a large number of sun loungers (can’t figure out why as they charge €15 for utilities and a fee per day for mattress hire!).
I do not like leaving negative reviews but I feel I should to at least give a more realistic view on this place for families with children.
Not a great experience
Diamond Club Las Calas in Puerto Del Carmen Lanzarote is a good family resort
Diamond Club Las Calas in Puerto Del Carmen Lanzarote is a good family resort. Rooms & facilities are very comfortable.
Site is undergoing major refurbishment and although there is a little disruption at the moment, pool space is at a premium but come summer 08 – it should be very swish!!! The position of the resort is fantastic – some difficulties if you have difficulty walking but not impossible.
Not happy about security gates being wedged open by contractors. In the light of the “Maddie” McCann case and being a Mum of young kids I was not a HAPPY BUNNY! What is the point of going through the expense of fitting gates if they are not going to be used properly?
There are some weaknesses in Management – one or two guests complained about a neighbours music being on loud and they dealt with it OK (neighbour not too pleased!) another was on the way to security about to complain loud music, use of foul language and rowdy behaviour after midnight (same offender) only to find one of the perpetrators to be a female manager who was being escorted out of the apartment in a “well-oiled state”. Not for the first time either we believe!
All in all – Las Calas is a good resort but can do better.
Rules to follow but not enforced
We are of the ilk to observe the rules but every morning we look out just after 8 am and every sun bed has towels on.
I have no problem if this is allowed but make sure it’s a level playing field for everyone.
It has cost the site my money as I spend a lot on the resorts I stay at but we now head out for the day and visit the beaches or head to Club Calypso for.
I’m only 3 days in and have 13 to go.
Like I said, it’s a shame