Diamond Resorts Desert Isle of Palm Springs

With a complete makeover, this place could be great.

But it hasn’t had one and it isn’t.

The suites are quite large but they are dark and depressing.

The bed was AWFUL. Booked this last minute for a quick one night trip and seriously thought about driving home in the middle of the night.

The carpet was dirty.

The shower stall floor was dirty.

The walls are paper thin.

We could hear conversations on both sides, people knocking on the doors of adjoining rooms.

An older lady in guest services was rude and spoke so quietly if she did talk.

Heavens forbid you ask her where something was.

The room key was a pain to get to work.

Couch had popcorn in the cushions.

Our master bathroom had mould in the shower stall. In several places. I did take pictures.

With it being a steam shower they need to focus on keeping it mould free.

I filled out the survey about our stay but of course, they gave me no response back.

Under no circumstances can u use the fireplace in your room during offseason.

It was a rainy weekend when we were there. If you want to use the BBQ grill you must pay to get propane. Not a place we would stay at again.

Would not stay here again until it was updated.

Reception/Staff were not very friendly or helpful.

No activities; pool areas were not maintained pool was dirty; asked to be moved were not very accommodating especially when they were not at full capacity & the reason we know that parking spaces empty; & the majority of people we met were there for one night or maybe three at the most.

Bathrooms were disgusting toilets & sink brand new yet showers were dirty or rusty & shower heads were missing a shower spray told this was to conserve water not sure how that is true when water is just pouring out of a pipe rather than a spray???

I heard Diamond Resorts had purchased this property hope they bring it up to their standards!!!

Stayed here the first week of October for 4 nights with my wife.

We checked in and the gentleman at the front desk gave us room 9..When we opened the door to 9 there was no furniture and there were fans running to dry the carpet…oops! returned back to the desk and the man said: “oh, I know they cleaned the carpet yesterday, I guess they’re not done”. He changed us to upstairs room 12. Room was clean and generically decorated..no Soul. a well-equipped kitchen.big living room, a big bedroom, two small -med baths. Master had a steam shower that was great. AC worked great. Big balcony with a BBQ and a view of Walgreens. Lighting was horrible. ALL the bulbs were ugly compact fluorescent. Doesn’t make for a great experience to hang out on the balcony. The floor really shook when you walked on it.we were glad we were upstairs.

Now, just to be clear, this place has an apartment vibe..not a hotel resort vibe. In fact, I think there are people that reside in the “units” .It is clean and semi-maintained. For instance, the grounds are groomed but there are several twinkle lights in the trees that don’t work. While we were there the grass was dead, that is they were in the process of cutting it down.I assume they do it once a year and it was just our luck that we picked the week. In addition, this meant a fine layer of dead grass on the pools and spas ( i had to skim the pool myself). After I cleaned it the water felt great though.

Nice tennis and Racquetball courts. Played racquetball and it was very hot AC doesn’t work well in there. Overall it was peaceful… like a retirement home. I think we saw about six people the entire time we were there.

No room service or pool service.

They have a restaurant which we didn’t try. We did try to order from their offsite delivery menu but the lady said that they only had a limited (tiny) menu at that time and there was nothing good.

In the end, I’m not unhappy but might try another place next time.