Took them 3 hours to check us in because they mistakenly cancelled our booking, the hotel reception staff were extremely rude, one of which completely blanked me whilst trying to get his attention offered no apology for inconveniencing us.
Some of the reception staff have little to no ability/language skills to converse with English people and made it hard to get across our matters of discontent.
We were forced to wear a tacky orange band to signify that you were a member of Clube Praia Da Oura like cattle or some sort of festival go-er.
Wifi costs 7 euros a day which is extortionate but if you go to reception its free.
A safe cost us 13 euro for 5 days which is pricey but also necessary because the trust was lost in the hotel from the off.
The batteries run out in the door lock which meant that we had to have them replaced when we came back from our night out at 2 am just so that we could get in the apartment.
The hotel keys access to our apartment ran out after the first night which meant we had to have another trip to reception for them to extend the validity.
We were sold a deluxe terrace room with either a sea view or a pool view, the pictures I attached are of the view from our room from all angles, none of which offer those views.
The pool is like a Portuguese chav fest, loads of loud music blaring out and dirty looks galore. The sunloungers have all been claimed by 9 am and members of other hotels come to the pool so it’s always jam-packed. Parasols aren’t secure either as one of them flew out of its holster and nearly hit another person who was sunbathing.
Good points – Location leads onto Oura beach and they offer a free shuttle bus to old town.