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Bryan’s Spanish Cove by Diamond Resorts Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is some comments and reviews received from owners and guests of Bryan’s Spanish Cove by Diamond Resorts. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Needs updating, and more TLC
Knowing I was arriving late, I looked to email them – the only email available was direct to Diamond resorts on their website.
I wrote three times and I didn’t get one reply.
Upon check-in, my room had been let elsewhere! but I did end up with a room.
It had a problem with ants & housekeeping had left a pile of long black hair from a previous guest in the shower.
I did report this to the Duty Manager – Marque White.
He was great and understood that Diamond resorts had let themselves down, but made good the situation.
I am sure that in the coming month’s rooms will improve, but right now I have concerns.
Not so Great
The grounds can be described as quaint and well-kept.
Can’t say that about the room.
Our initial impression was a somewhat small suite with a full kitchen, living area, two bedrooms, and screened in patio. The carpeting in the living area was clean, but old and stained, and the fireplace had broken and missing tiles. The door on the corner cupboard in the kitchen was about to fall off.
This two bedroom unit had one king bed, large tub, and separate shower. The other had two twins and a shower, and strangely, a 6-ft vanity with only one bowl! The beds were comfortable.
None of us could get the TV to work and it took about 1/2 hour for someone to check it out. The man who came was very nice and ended up replacing the cable connection. He then went to the smaller BR and turned that TV on, but didn’t check the other one. We found later that it didn’t work, either.
The first shower taken that night was barely warm. The second was hot. The third took a while to heat up and was okay. The last, taken the next morning, started warm and gradually got cooler.
Overall, we were very disappointed. We had stayed at another Diamond Resort, Cypress Pointe, less than two weeks earlier and were VERY impressed. With all the problems we had, this was a real letdown.
The TV guy said they were in the process of remodelling and hadn’t gotten to our building yet. That’s unfortunate because I cannot recommend this place as it is now.
It was Ok
Very small “resort”, but spacious rooms. All are 2 bedroom, 2 bath.
They have updated the inside and are currently working on the pool area and a very small clubhouse. The “game room” has 4 games in it. Very few activities.
The docks were not finished on the lake yet while we were there. It looks like they will finish them in the next few weeks though. They have a few paddleboats and a canoe.
There is a jacuzzi next to the pool, but we did not use it because it looked dirty. You do have access to go down the street about 10 miles to a sister facility to use their amenities, however (pool, “water park”). It is very quiet if you want to get away from noise while in Orlando.
It’s very close to the Disney parks and all other attractions. The staff (which there are only 2 at any given time in the office) were very helpful and nice.
The mosquitos were horrible, and there were a lot of other bugs around the area, but being from Florida we are used to that.
We just bought a can of Raid and sprayed every day around the outside of our door.
I think by being on the lake and next to a wooded area is the reason why the bugs were so bad. Other than that, we enjoyed our stay.
This place needs to be renovated.
Not much to offer in terms of amenities.
Additionally, there was a $10 resort fee per day which I didn’t understand since there wasn’t much to offer.
Staff was very nice though