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Beachwoods Resort by Diamond Resorts – Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is a selection of reviews and comments received from owners and guests of Beachwoods Resort by Diamond Resorts. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
My family and I booked a single bedroom suite at the Beachwoods Resort in Kitty Hawk, NC. Upon checking in, we were informed that a room was not available to us because some of the rooms had maintenance issues and because two separate owners decided last minute to stay the same time as our visit.
Beachwoods’ solution was to place us in a two double-bed room at the Baymont Inn & Suites “two miles away”. The manager added that my family would still be allowed to use the amenities at the Beachwoods for the duration of our booking, of course with the additional resort fee that comes along with the amenities. I asked if I would be compensated for the hotel change and the response was that I would not have to pay for the room at the Baymont Inn & Suites.
I figured that was a given since I was already being charged over $300/night for the single-bedroom suite I was not getting to use. I might add that the room at the Baymont Inn & Suites was listed on line for $139/night. I have yet to hear about or receive a refund on my accommodations. To add to the inconvenience, my son and I went to use the fitness center the next day but needed a room key to enter.
We went to the front desk where we ran into the manager, again, and explained that we would like a key to access the fitness room. Her response was that our room key should open it. I explained to her that our key from the Baymont was of no use at the Beachwoods.
It was apparent that we had already been written off by her as a problem that was dealt with as opposed to respectable clientele trying to make the most of an awful situation.
This resort showed no empathy, no professionalism and I would highly discourage staying here unless you have a week to stay and the time to spend at one of their time-share recruitment seminars.
Don‘t do it...Don’t even think about doing it...
Having heard that this was a newer, renovated “resort”, we were excited to choose Beachwoods Resort as our annual vacation destination this year. Unfortunately, we were very disappointed. Much of what we found pleasurable was simply in the aesthetics.
The Lodge and Welcome centers clearly demonstrated that little expenses were spared in their design and decor. These buildings were simply beautiful, clean, new and welcoming! Sadly, this is not very functional for a family on vacation and celebrating a child’s birthday. For months, our children were anticipating activities and excitement, and ironically, upon arrival, the check-in staff greeted our youngest with, “Are you ready for a ton of fun?”.
We eagerly viewed the activity schedules and realized that perhaps she was speaking of a different month; not the July 4th week we attended. A schedule of repeated courses in learning how to use fitness equipment, yoga in the early morning, mermaid swimming lessons and a scavenger hunt with ambiguous details might not have been what our 7- year old birthday boy had in mind.
The only class of interest was the ceramic painting, in which we painted a figurine given we paid the fee. We were the only 2 in the room with the staff and although extremely vibrant and friendly, the staff was really of minimal assistance. We were told the figures would be sprayed a coating to preserve them instead of sending to a kiln as they are designed.
Upon picking them up 2 days later, they were in fact, exactly where we left them when the employee who was facilitating had to leave, to work the desk. Unfortunately, they did not appear to be “sprayed” at all and the evening desk employee had no idea what I was referencing. He offered to call this employee and thereafter confirmed that she had “sprayed them with modge podge”, which is ridiculous in itself.
Nonetheless, he allowed me to wrap them up myself in the paper towels I spotted behind the desk and bag them in a trash bag he found. After spending over $2,000.00 for just 3 nights stay, I began to wonder why I was even being charged a fee for the ceramics since an outside vendor was not involved in any capacity. I then asked if I could cash in all the unused tokens to the arcade since of the 8 or 9 games, our son could only play a few, and the one pool table and air hockey table had special instructions as to how to insert the tokens properly because they were old and jammed. To no surprise, I was told “no, I can’t do that”.
We then attempted to use the photo booth but did not have exact change and the desk employee was unable to assist with that either. To that end, the only other activity that was of interest was the “cookout” on July 4th at lunchtime. But, of course it was another fee, $10.00/plate for a hot dog and a hamburger with chips and only 60 people could attend. Fortunately, Wendy’s was a block away.
While we were anticipating a fun time using the indoor and outdoor pools and paddleboats, we found the excitement to be anti-climactic.
The indoor pool was fun for our 7 year-old but the small size, noise and lack of things to do, quickly deflated our teens. To that end, the outdoor pool consisted of well….water (and pool noodles left behind by guests). The life size checker board and pool table were fun and fortunately available since there were only one of each and very few people frequented this uneventful pool area as were the 4 paddleboats.
Perhaps the addition of slides, water spouts or splash zones would aid in making it more welcoming and resort-like. On another note, our family did appreciate the beach access area for this resort and found our entertainment to be mostly that, even though we live next to a beach.
In addition to more activities for children and teens, my husband and I would have loved some adult time on the grounds, outside the condo. We looked for live music and the perhaps even the bar to be open in the evening, but neither was ever an option. The building with the bar and tables was never open for that matter, and the hot tub was part of the loud, indoor children’s’ area, which didn’t matter, because it too was closed, as indicated by being taped off with no explanation.
In short, Beachwoods Resort was a place with pretty grounds and a beautiful check-in building and a Lodge for entertaining (on your own or with an additional expense) . We had hoped to add this as a time-share option for our family each year, but after determining that its lack of conveniences, entertainment activities and staff involvement, much money can be saved going to a hotel on or near the beach, freeing guests up to spend monies on alternative options. What a bust. :(
Better than expected, still needs some work
The units were comfortable and clean. Looks like still remodelling.
The mattress in the bedroom very uncomfortable. Limited kitchen appliances and mismatched silverware and glassware. Deck was covered with leaves and debri.
Laundry area shared with other unit on floor.
Had to pay $25.00 a day upon check in for indoor pool and fitness center.
I think it should have been discounted for off season since it was cool and windy during our stay and outdoor pools were closed. Nature walks leave a lot to be desired.
Not many on site resort activities and no wifi in units. You have to pay for wifi!
Very close to the swampy area so I can imagine during the warmer weather there will be many bugs to contend with. No restaurant on site but close to many! Minutes to beach, restaurants, Kill Devil Hills, Wright Brothers Museum and about 45 minutes to Cape Hatteras Lighthouse.
Walmart and grocery store very close by.
We still enjoyed our stay at Beachwoods but feel there’s room for improvement.
Enjoying Beachwoods Resort
There are some young ones upstairs but minor annoyance. Rooms are very nice, everything works well and adequate for our week stay.
Big TVs and wifi. 3 bedroom was an upgrade but really only needed 2. Washer and dryer are full size. Location is great and near Walmart for in house food and restaurants up down the road. Near Wright Brothers National site which is why I am here.
Too bad there’s rain but still enjoying things.
Probably try out the indoor water pool and hot tub both of which are massive as in water park. Mo’s has 3-6 happy hour for taco’s wings and shrimp which was great.
Haven’t needed any service yet for anything.
Place is clean but I expect nothing less from Diamond.
Beachwoods Resort, North Carolina
Some Improvements By Diamond Resorts
We own at this timeshare when it was Barrier Island Station Kitty Hawk.
It was bought by Diamond Resorts who have done an overhaul of the units.
The resort definitely needed upkeep and Diamond has done a lovely job in decorating the units, improving the indoor pool and setting up activities for the children.
WiFi in the units a big plus.
The resort needs an information booklet in the units to help people unfamiliar with the area.
If you look closely there are upkeep issues on the grounds.
The decks are looking worn, outdoor shower needs to be installed near the pools so sand doesn’t enter the pools from the beach.
There are units for rent but they are extremely pricey and they charge a resort fee.
For What it is, Should Be a Better Stay
The end of last year, I stayed at this property during one of my business trips. I do most of my business in the Outer Banks during the offseason. I was familiar with Diamond Resort and thought the value would be there.
The rooms were great size. I had a 2 bedroom villa for around $100/nt. Also, because they’re associated with a “timeshare” business model, I specifically told them to NOT call me with “free” visits to other locations. Up to this writing, they have respected that wish …..make note Marriott Resorts.
The property has a nice presentation and is large enough to qualify as a resort. However, there is no restaurant or meal service on the property and getting out of the property for breakfast and dinner requires some winding roads. In addition to that inconveniences, I arrive after dark and there was little lighting in the villa parking lots for which you had to drive. I wouldn’t want my wife staying there alone.
The biggest aggravation was, did I say I was on business?, that there was NO WIFI in the villas or any of the units. When I called the main building, they gave the absurd option of traveling out of my villa down the road to the main building where they had “free” WIFI. First of all, does Beachwood know we’re in the new millennium? Even if you charge for WIFI, it’s available EVERYWHERE. Oh, did I say I was in the Outer Banks, where cell service is spotty and for me, non existent in this location, so the only option for cell service would be to connect to the WIFI…..except, I couldn’t. Thus I was dead in the water unless I walk out to the parking lot and hook up to my car WIFI or until i left the next morning to go to Starbucks across the street.
The bottomline is that I wouldn’t go back for business AND I wouldn’t plan a vacation there. My kids and grandkids would ridicule me for selecting a place with no WIFI for phones, computers and games.
I’ve stayed at other timeshares and this just doesn’t stack up. They have a lot of potential to become a fantastic resort but just don’t have the resources needed.
First impressions were you enter the resort with a beautiful pond and a stunning lobby.
However, the check-in was not without mistakes. First off we called a month ago requesting adjoining rooms with my parents, they told us they would honour the request but when they have us our rooms we were in completely different areas of the resort. The women checking us in told us we should be happy we have a room since They were overbooked.
They did however make the change after asking to speak with management. They sent us over to the concierge who was a pushy and rude saleswomen. Not surprising from a timeshare. We were supposed to have a room by 4pm, but didn’t get into our room until 5pm. Others were waiting too.
The room was ok. We were given a nice kitchen, seemed updated. The living room could use a new carpet but I’ve seen worse. Bedroom was a nice size, plenty of space. The bathroom was small, my only complaint about the bathroom was the shower curtain had mould on the bottom.
My main complaint was the resort. You pay $28 dollars but not much is offered and I’ve never been charged a resort gee from anywhere else. The pool was a good size with a small kiddy pool. Both pools need to be redone. They both had missing tiles with stains at the bottom. It seemed as if no one cleaned the pool and around it. The filter had the same garbage in it and the outside of the pool had cups on the ground that stayed there for days. There was sand at the bottom of the pool that was never cleaned.
No lifeguard, no pool attendant, and a brand new kitchen and grill that was closed.
All the activities that they offered you had to pay for. The indoor water park was nice, offering the perfect slide for little kids. The resort itself was not much of a resort since little was offered to you. The had a nice grill and picnic area but no bbq.
I believe they are very close to something good. Rooms need more updating, the resort needs to be better staffed with more activities, the pool need’s to be updated and cleaned. Not a bad stay, just not what I expect from a resort. I probably would not stay here again.
Originally we were not happy that a loft was considered the 2nd bedroom, but it was very private for not having a door on the room. I had read reviews were the loft areas were sweat boxes, and while it was warm the day we moved in, we turned the AC up and turned the ceiling fan on and it cooled off well.
My kids actually complained that it was too cold. Living room had a large couch (queen size sleeper sofa), love seat, and a chair. We took the chair out of the master bedroom and put it in the living room as we were a party of 9 and needed more seating. Kitchen table had seating for 6 and we brought chairs from the B side over so that we could all sit at the table. The B side had one bedroom with a queen size bed and a dresser (think it was the same size as in A side).
There was a small table with 4 chairs in the B side. Both sides had a queen sleeper sofa. We kept the sofabed open in the B side and used the mattresses from both sofas to make it more comfortable for the person sleeping on it. We kept the adjoining doors open between the units. Between both sides we had enough dishes, glasses, pots and pans as we cooked each night in the unit. The laundry was in the hallway between both units.
My 10 year old nephew loved the water park area and went to it almost every day. We spent most days at the beach. Beachwoods has a parking area near the beach that we parked at, but we also walked to the beach from the unit as well. Was about 1-1.5 miles from our unit. Crossing the first main road (referred to as the byway) was easy enough in the cross walk with the pedestrian crossing light and crossing the “beach” road in the crosswalk was never an issue. I only spent one day at the outdoor pool as I prefer the beach, but others in our group went to the pool a couple days.
Before we left, I was very concerned about what we might end up with after reading the many recent reviews. I was worried that we would not get into the unit until several hours after the 4:00 check in. We arrived at the resort around 1:30 and told them that we knew check in was at 4:00, but we wanted to pre-check in which they did for us. When we were directed to the concierge we said we were no interest in the “timeshare meeting” (a/k/a the hard sell to buy something) and we were never bothered again about it. Went back to check in at 4:00 and although our unit paperwork was not in the bin for the rooms that were ready, a gentleman called on it and found that it had been cleaned so we were given our keys and parking passes and were in the room by 4:30.
The only negatives I have about this resort is that there is no wifi in the units and the $25/night resort fee that was charged. But we survived without wifi and actually spent more time just enjoying being with family and not with our noses in social media. (I also limited my kids data usage each day so that they did not blow through our months worth of data in one week!!). My husband had to do some work one of the days and he walked over to the lodge and got on the wifi.