Westgate Resorts has been hitting the headlines again recently with yet more unhappy timeshare owners speaking out.
A new lawsuit against the timeshare giant claims the resort is selling timeshare units in dream locations, but when owners go to book there is nothing available.
Westgate resorts are well known for their high pressured sales tactics and unfair practices, but what this lawsuit alleges is quite shocking. It says that Westgate is purposefully selling timeshares to customers over and over again. So if a customer books a specific week at a Westgate resort each year, this week has actually been sold multiple times, meaning they will never be able to use it. The suit alleges this is part of a high pressured scheme concocted by Westgate Resorts to make sales, they promise the world to customers but essentially deliver nothing. And as most timeshare revenue comes from up-selling, this gives the resort another opportunity to trap owners and hold them to ransom. Timeshare contracts are notoriously difficult to end let alone understand and owners often feel the only way to improve their situation is to go with the resorts recommendation and purchase a better membership from them, this, in turn, traps them further and puts them under further financial strain.
To make matters worse, the lawsuit also claims that Westgate are making it difficult for customers to have access to their legal documents which explain their rights, including their rights to cancel. And this appears to be standard practice and customers have complained that sales agents use leather binders that contain secret compartments to hide these documents from customers.
So far this class action lawsuit has six clients, including a woman who paid $18,000 for her timeshare and another who spent $30,000, both of whom say were never able to book a single vacation at their resort. With more and more unhappy timeshare owners bringing action against Westgate in relation to the same problem, it will be very interesting to see how Westgate responds and if they are willing to end their unfair sales practices.
It is important to remember that purchasing a Timeshare should NEVER be viewed as a financial investment. Timeshare is an investment in a lifestyle, in future holidays and family time together. There is almost no resale value to a Timeshare.
The mis-selling of timeshares and holiday products is, unfortunately, a common practice within the timeshare industry.
People who enter into Timeshare agreements often find it difficult to keep up with the mounting maintenance fees and simply cannot afford it any longer. They may also find that the Timeshare no longer suits their needs and simply want to end the contract.
If you have purchased a Lifestyle / Concierge Service, a Timeshare or a ‘Holiday Points’ based product from a resort or company and feel unhappy with the service, or feel you have been mis-sold this product, please get in touch with us to discuss how we may be able to help you with a possible Money Back Claim.