Timeshare News – Keep up to date with industry news and your rights as a consumer from the No Win No Fee Timeshare Termination Legal Experts

An interesting article, written by the Mail on Sunday’s consumer champion Mr Tony Hetherington and published on the 12 November 2017, came to our attention. The article outlines the plight of an 80-year-old couple who purchased a Cameron House timeshare on the picturesque shores of Loch Lomond back in 1993.

The story highlights the inequity of timeshare ownership, the burden of what was once considered to be a fashionable way to holiday and to assure families of holidays for years to come. The nightmare of timeshare was not to unfold for some two or three decades.

The couple in the article purchased their timeshare back in 1993. The timeshare purchased is owned by Cameron House Owners Club. The couple, now in their 80’s, began to realise the timeshare was becoming a financial burden. They spent several years of worry and uncertainty, trying to terminate the timeshare themselves. They tried from 2004 – 2012 to sell the timeshare, all their maintenance fees at the time were paid up-to-date and the couple handed over their ownership certificates/original paperwork to Cameron House and thought nothing more of it.
They thought they had offloaded their timeshare burden forever.

Unfortunately, this was not the case and the couple have recently been contacted by Cameron House with demands of thousands of pounds in unpaid maintenance fees. They are now being pursued for the sum of £3,010.00 and the threat of debt collection agencies taking over the debt if the funds remain unpaid.

The elderly timeshare owners explained that they both have medical conditions and, therefore, can no longer make use of their timeshare as they once did.

Cameron House Hotel boasts additional lodges, of which some belong to celebrities. Not only is the resort appealing and glamorous, with celebrity owners such as Sir Alex Ferguson and Ryan Giggs, but it also promotes an affordable way to own a luxury holiday home in the picturesque Loch Lomond.

It is not uncommon for us to see that timeshare owners have suffered a substantial shortfall in their retirement income into their later years. However, timeshare maintenance fees have consistently increased and beyond the yearly rate of inflation. What was once a happy holiday home is now a financial millstone around their necks.

The stress and worry for this unfortunate couple continues, as they count the cost of simply buying something that they once got great enjoyment from, but which has now turned into a nightmare; a decision they no doubt they deeply regret, tarnishing the memory of many happy times spent enjoying their timeshare. For this couple, the nightmare doesn’t end there and they have now been informed that the selling of the timeshare is unlikely to clear the debt owed and they will be responsible for any shortfall.

To the couple’s dismay, they have now discovered that the contract states that the ownership is in perpetuity. This means that when the timeshare owners pass away, the resort could make a claim on their estate. To add insult to injury, the couple have been advised that use of the resort may be prohibited whilst their unpaid maintenance fees remain outstanding.

A timeshare blogging site tells how they tried to contact Cameron House Hotel to discuss a possible exit policy. They were advised that, although contracts were in perpetuity, they did operate an exit policy. Cameron House, when asked for details of their exit policy and cost, declined to provide this information.

If you have been affected by the above please contact our friendly team on 0800 470 3900


Heritage Resorts Maintenance Fees – Don’t Pay Them!

This is a Press Release for the benefit of all Heritage Resort timeshare owners and clients of Praetorian Legal.  For too long now, Mr Norman Anderson of Heritage Resorts has been writing to our clients, telling them that Praetorian Legal are a scam company and they can do nothing to help Heritage Resort owners.  This form of libellous communication, either verbal or written, only happens within the timeshare industry and whatever Mr Anderson might say it is untrue, as he knows that every Heritage Resort client who has used Praetorian Legal, has not paid Heritage Resorts a single penny since signing up with ourselves.

As our long-term clients will appreciate, we have been by their side since they contracted with us, some four years ago in some cases. Many of our clients are still being harassed by timeshare resorts who have a lot to say about Praetorian Legal but not one of them have summoned up the courage to take any Praetorian Legal client before the court in a legal action.  This is simply because they think that they can bully our clients into submission by bypassing us and going straight to our clients.  This has not worked, and nor will it work in the future because unlike every other timeshare termination company, who have deserted timeshare owners after taking money from them, Praetorian Legal are consummate professionals and support their clients, whatever is thrown at them. This is why a direct approach from timeshare resorts does not work and will never work.

Heritage Resorts and Mr Norman Anderson have written to clients harassing them. They have made threatening telephone calls to owners and they have even written correspondence to ourselves containing a four-letter profanity. They have not a modicum of professionalism and they are what we call ‘typically timeshare’.  The one thing that comes out of all of this, is they have not and will not take action against a Praetorian Legal client, but we would gladly welcome their legal proceedings should they care to stop harassing our client and take action.

If you have a Heritage Resort timeshare and you want to terminate it then please contact us on: 0800 470 3900 or email us for further details at: info@mercantileclaims.com

Take the next step to rid yourself of Heritage Resorts, Mr Norman Anderson and your timeshare nightmare before you pay your next timeshare maintenance fees……..Act NOW!

Since private equity firm Apollo Global took over timeshare company Diamond Resorts in 2016, news has been sparse out of the company.

Any information that could be ascertained suggested that business was ticking along as usual, until Friday when all sales and concierge staff across Europe were called to meetings. Initial reports suggest that the meetings were all broadly similar, outlining wide-scale changes to the group, most notably the loss of 1000 jobs across the company.

Apollo has yet to provide official reasoning as to why this has occurred. It has been reported that staff were told this is in aid of meeting targets, particularly in the European wing of the business. This course of events wasn’t entirely unexpected, with similar restructuring predicted over a much longer 2-year period, however, with not even a full year of Apollo ownership under the companies’ belt, these drastic measures have been taken on remarkably short notice

With layoffs spread across a number of different sectors within Diamond, different employees are being affected differently. The staff at over 15 European locations have been told to put their affairs in order and prepare for the imminent closure of the offices. Office staff in departments such as concierge, contracts and marketing have been asked to provide their 15-day minimum notice, while customer-facing sales staff were given the shortest shrift, being asked to leave the premises immediately after the meeting. Again, with little information given as to why Apollo has taken this step, speculation suggests that this difference is so final paperwork on contracts written in the past few weeks can be completed before the relevant staff leave.

Members of Diamond were informed of these changes by a mailshot, two days prior to the official announcement to staff, with an assurance that the quality of service will not be affected.
Diamond was also sure to assure their members that this will not limit them from making changes to their memberships, letting them continue to enjoy their timeshare experiences, and they are looking to put dedicated teams in place to ensure service remains the same. Questions are sure to be asked as to how this can be the case when the changes were made so abruptly.

With minimal information coming out of Apollo or Diamond, we can only wait and see how the company more widely adapts to these changes. One possibility may be to group the European and American business together, or if they want to maintain the two separate wings of the business, even if it’s just in name only, we may see outsourcing to call centres or third parties put in place to manage European business.

With minimal solid information to work on, if any members of Diamond in any of the European resorts this week have been affected by the changes, or saw them first hand, we would love them to get in touch.

The Spanish Supreme Court has issued five judgements against Silverpoint Vacations, which operates timeshares in the Canary Islands and various other sites around the world. The cases came from the Arona Court and from the Provincial Court of Santa Cruz de Tenerife, which have ordered that €169,000 must be returned to the complainants.

The first of these judgements came against the Club Paradiso Resort, where Silverpoint were ordered to pay €31,000 to the victim. Further rulings have since been passed against other Silverpoint Vacation Resorts including the Beverly Hills Club and the Hollywood Mirage.

Between 2003-2008 contracts were issued to timeshare owners which contained clauses which bound the owners to high maintenance fees and other high costs in advance of staying at the resort. Silverpoint Resorts also said that the customers could resell their timeshares for a high-profit but this simply wasn’t possible.

The Provincial Court denied status of consumers to the plaintiffs, as they were considered investors looking to obtain profit through resale. However it was also noted that “the mere possibility that they could profit from the transfer of their rights does not exclude their status as consumers”, since they did not dedicate themselves professionally to this type of operations.

Contracts the customers signed with the Beverly Hills Heights Resorts were ruled unlawful by the Supreme Court who said, “they do not respect the dictates of Law 42/1998” before going onto add: “advances are required that the contract calls deposit .That is, rather than partial breach of the law, we are faced with a lack of systematic compliance with it.”

The Supreme Court went onto declare “radical nullity” of the contracts signed by the plaintiffs, specifying that “it is so clear that the defendant [Silverpoint] is circumventing that the contract does not transcribe arts. 10, 11 and 12 of Law, nor does it mention, as it was obliged, the “character of legal rules applicable to the contract” so that the acquirer could not know what was the legal regime of his contract.”

The court also ruled that Silverpoint Vacations should pay another three customers fees of £10,400.00 – £17,994.00 and £28,715.00 after similar breaches of the timeshare contract and laws.

The legal representation of Silverpoint Vacations didn’t share the view held by the Supreme Court saying: “with due respect, we do not share the view of the Supreme Court, which is reflected in the judgments in question and, therefore, all remedies will be exhausted against those judgments, both to National level and at the community level “.

If you believe that have a timeshare contract you have signed is breaking any laws, please contact Mercantile Claims for advice.

Clydesdale Financial Services, the consumer credit arm of Barclays Bank, are being sued for more than £1.6 million by a timeshare compensation group consisting of 106 customers, over holiday home timeshare schemes.

The claimants all purchased timeshares in England, Australia, Tenerife and Spain – between 2006 and 2014, through the Resort Properties timeshare club.

In 2011 Resort Properties were taken over by Silverpoint Vacations, according to High Court documents which were uncovered.

The group of claimants have all said they were invited to a presentation by Silverpoint & Resort Properties, receiving a week’s free holiday at a resort as part of an incentive. From here both Silverpoint Vacations and Resort Properties, recommended that customers take out loans with Clydesdale Financial Services to fund their timeshare purchases.

The 106 claimants have said that they were rushed into signing contracts for the timeshares and the full details of the deal were not made clear to them.

It’s then claimed that the group were told the timeshares were an investment that would be easily resold for a profit with the help of the clubs. Further allegations claim that both Resort Properties & Silverpoint Vacations told the consumers they could rent out timeshares to help meet the repayments to Clydesdale and the loan could be paid off by selling their timeshares.

However, the 106 claimants say the clubs misled them over the costs of the timeshares and the contracts they entered, which also had a negative affect on their credit ratings.

Many of the claimants say they were not made aware of the fact they were entering into a credit agreement, or that there was a variable interest rate. The group of consumers also claims the clubs blamed problems selling the timeshares on factors including the global financial recession.

Timehare Claimants Sold Further Timeshare Properties at ‘Club Paradiso’

The clubs then encouraged the group to buy stakes in other timeshares, in order to recoup their initial losses. Many of the claimants then invested more money in an expensive set of timeshare resorts called Club Paradiso.

The 106 claimants are represented by Edwin Coe partner David Greene and say the group are targeting Clydesdale Financial Services under section 75 of the Consumer Credit Act.

This act states says that creditors can be liable for the actions of suppliers. However, Clydesdale denies these claims, saying the lack of detail available is “embarrassing.”

Clydesdale’s legal responses also say that the group’s claims rest heavily on spoken deals, with no exact details being quoted.

They have also said that many timeshare claims are too old to bring forward and that the laws of the countries where the properties are based (Spain, Tenerife and Australia) not the laws of England & Wales should apply to the situation.

Clydesdale has also denied that the Consumer Credit Act now applies, as the licensing system founded by the law finished when the Office of Fair Trading handed over control of consumer credit regulation to the FCA in 2014.

The lender has also stated that the contracts the claimants’ signed fully explained the details of the deal and they do not owe any duty of care to the group.