Timeshare News – Keep up to date with industry news and your rights as a consumer from the No Win No Fee Timeshare Termination Legal Experts

Timeshare sales presentations are one of the main ways that resorts attract customers in to buying a timeshare and from there it is usually a downward spiral of high maintenance fees and other costly problems until it seems almost impossible to cancel your timeshare contract.

Many timeshare presentations start in the same way, representatives of the resorts meet you at your hotel and whisk you off to a luxurious resort. There you can enjoy a wonderful breakfast accompanied by stunning views.

To hook you into the presentation the company will usually offer you a complimentary activity during the day anything from ATV riding, zip lining or parasailing. This is one of the few benefits that you can enjoy on these presentations, so take full advantage of them. These are great offers to experience some memorable activities.

But then comes the high-pressure sales presentation. This will usually take two-three hours and will be geared around pushing you and other holidaymakers into buying a timeshare . This is usually where many people crumble, they cave into the pressure and feel obliged to taking on a timeshare after the free breakfast and activities.

If you don’t wish to endure this intense sales presentation, have your breakfast, enjoy your free activity and say “thanks but no thanks.”

The sales representative is giving you the hard-sell and he will do anything to get you to sign that contract. They will make the resort sound like the most amazing place on earth, there will be no downsides to buying a timeshare at this resort (but we know there will be).

If you are seriously tempted by buying a timeshare , then do thorough research. Check the resort, read reviews and more importantly check how the laws regarding timeshares work in that country. Only once you have all this information should you make your final decision.

Remember once you’ve signed that contract it can be very difficult to get out of it and the financial implications could be huge.

With the end of another year fast approaching, there are many things to look forward to with the festivities that Christmas and New Year period bring. With all celebrations also comes the expense and extra financial burden that this time of year brings and timeshare , holiday product and vacation club owners feel it more than most.

It is around this time of year when many are hit hard with demands for their annual timeshare maintenance fees.

Although not every client’s fees are the same, as they range from £350 to over £1,000, there is one common trend for everyone – the INCREASE! Clients see a rise year on year, and whilst these fees are shared amongst owners, the financial strain and responsibility remain the same.

With an economy feeling the pressure of Brexit negotiations and inflation, it is a worrying time for all. But by terminating your timeshare , you could free yourself of the burden and distress which go hand in hand with the arrival of the dreaded demand dropping through the letterbox.

Ask yourself what that money could be used for – Home improvements? household bills? or covering the cost of the holiday period instead of paying for something, which for many, is often impossible to use.

Contact our team of timeshare termination specialists today to find out you can rid yourself of maintenance fees and start to enjoy “the most wonderful time of the year” once again!

The number of holidaymakers that were ripped off last year by booking scams saw an increase of 19%, new figures show.

The UK’s national fraud and cyber crime reporting centre Action Fraud saw 5,826 cases reported during 2016, up almost a fifth on the previous year.

The most common scams related to airline tickets, online accommodation bookings and the perineal timeshare sales.

A total of £7.2m was lost to these scams last year at an average of £1,200 per victim.

More than a quarter of the victims said that that the scams had a significant impact on not only their financial well-being but also their mental and physical health. A further 259 were left needing medical treatment or at risk of bankruptcy.

A new campaign has launched backed by the City of London Police, Abta and the fraud prevention group Get Safe Online to highlight the dangers posed by holiday bookings and timeshare purchases.

Tony Neate, of Get Safe Online, said holidays are often a “big-ticket item” and present “the perfect opportunity for cyber criminals to swindle unsuspecting victims out of their hard-earned money”.

He went on to stress that you should always do as much research as you can about the organisation you are looking to book with before making a purchase.

“By booking in haste, you could not only risk losing a huge amount of money, but also disappoint family and friends when it comes to that long-awaited escape.”

Sporting events such as the UEFA Champions League Final and religious trips such as the Hajj and Umrah pilgrimages are a popular target for these scam artists due to the limited availability of tickets and subsequent higher prices.

Timeshare Scams and Timeshare Release Claims

The unregulated timeshare industry that saw its boom in the 1980’s and 1990’s is still claiming its fair share of victims.

Many customers were promised exotic holidays at affordable costs with an “investment for the future” angle taken in the often oversubscribed timeshare presentations. It was during these presentation that high-pressure sales tactics forced people into quick and uninformed decisions.

These tactics have left many people owning timeshare which they can no longer afford due to the ever-increasing maintenance fees. However, after a Supreme Court ruling in 2015, timeshares that were mis-sold to customers could be eligible to a full refund or cancellation.

This has allowed customers to bring claims against timeshare resorts such as Club La Costa. In a groundbreaking ruling against the resort a customer was refunded the full purchase price of his timeshare along with a proportion of the maintenance fees. The contract was also cancelled as he was granted a timeshare release.

Action Fraud says reports of travellers being swindled have consistently risen over the past five years.

Mike Tanzer, Abta chief executive, said: “Abta is regularly contacted by members of the public who have been caught out by increasingly sophisticated travel-related frauds.

“Follow the tips we have put together in partnership with Get Safe Online and the City of London Police to avoid falling victim yourself and ensure that your hard-earned money goes towards your holiday and not lining the pockets of a fraudster.”

A husband and wife from San Diego, USA, are suing Westgate Towers, an Orlando timeshare resort, claiming fraudulent practice.

Mr and Mrs Grider lodged a complaint on November 6th, claiming that the company breached its responsibilities of fair dealing and good faith.

The complaint states that on January 6th 2016, the couple attended a timeshare sales presentation. The couple were lured into a purchase by misrepresentations made by Westgate Resorts. As a result, they have suffered monetary losses, by way of the initial deposit, instalments and annual maintenance fees.

Two of the allegations made are that Westgate misrepresented the type and scope of the benefits offered, with the intention of inducing the claimants to make the purchase.

The couple also claim that Westgate sold the timeshare as an investment opportunity and they were lead to believe that, in time, this would increase in value. They were also advised that the prospects for resale and rental were substantial and they would make a return on their purchase.

The Griders are suing for damages in excess of $15,000, an injunction and the cost of legal fees.

If you believe you may have been subjected to mis-selling, contact us on 0800 470 3900 to speak to one of our team today.

Timeshare properties are notoriously difficult to get rid of. Many timeshares legally bind customers into long-term contracts, while others make it that hard to sell your timeshare that many simply give up trying. To be rid of your timeshare once and for all you need good legal help and at Mercantile Claims, we are timeshare release specialists with vast experience of timeshare exit

Timeshare law can be very difficult to understand and this has been the main reason timeshare companies and resorts have succeed in keeping customers bound to their contracts, as people simply don’t know how to spot the flaws in the contracts, how they relate to the law and how it can help them be released from their timeshare.

Contracts Can Make It Hard to Exit Timeshare

The laws surrounding timeshares can be just as complicated as the contracts the timeshare companies and resorts issue to customers. Without professional help is nearly impossible to understand all the intricacies of the laws and contracts. Without the specialist knowledge people simply give up – and this is what the companies rely on.

But once a customer takes the time to engage the help of a specialist timeshare exit lawyer, the contracts can be scrutinised carefully.

Not it goes without saying that not all timeshare contracts that are issued breach any of the laws, but even so it still doesn’t mean that you can’t get rid of the contract and the timeshare.

Our professional timeshare legal experts here at Mercantile Claims, will advise you on the best way to legally exit your contract, sometimes without even going to court. Now while this advice won’t be free, when you weigh it up against the costs of things such as the maintenance fees paid on the property, legal advice is a far better alternative.

What Makes An Illegal Timeshare Contract?

It is not uncommon for timeshare contracts to contain some kind of law breach, and cases of legal timeshare cases being won by claimants is continually increasing. Many timeshare contracts will contain a clause(s) that have recently ruled as illegal.

Any timeshare contract that exceeds a fifty year term, is known as ‘in perpetuity’ – these are now illegal. There have been cases where a timeshare contract doesn’t specify any end date – thus they have been ruled as ‘in perpetuity’. These cases have seen claimants win compensation from the timeshare company and also a exit from their contracts.

Other cases are appearing where floating weeks and points-based systems are being ruled as illegal. This aspect of the law is slightly more complicated, but at Mercantile Claims we will be able to advise you if your contract has breached any of these laws.

To summarise there are several ways for you to get rid of your timeshare. Some people try selling on the timeshare, while this is possible it is very difficult. Getting expert professional advice from Mercantile Claims could save you thousands of pounds in maintenance fees and other associated costs – as well as releasing you from the timeshare contract.

Don’t wait any longer, contact Mercantile Claims to find out if you could get rid of your timeshare and rediscover your freedom.

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It is important that you understand all the aspects of timeshares before you even consider getting involved with one. From the sales presentations, to the maintenance fees, to getting rid of your timeshare – we have listed some things to be wary of.

Timeshares Can Become An Endless Pit Of Money

At each timeshare presentation, the sales representative will tell you that a timeshare is a fantastic investment. Something where the value is only going to increase, a fantastic holiday destination and something that can be left to your family for future generations. The reality is usually much different.

One of the great lies of timeshares is that they can be sold on for more than you paid for it. It is more likely that your timeshare will become an endless pit where you will continue to pour money, with little or nothing to show for it.

In many cases owners are almost willing to give their timeshares away for nothing, just to be rid of the maintenance fees and other issues associated with timeshares.

High Pressure Sales Tactics

Another common theme of timeshare sales is the high-pressure sales tactics and presentations that you will endure. The sales person will say anything and everything to get you to sign the contract for the timeshare where the downward spiral begins.

There have even been cases where customers have been kept in presentations for three-four hours and basically forced into signing timeshare contracts.

Timeshare sales presentations will draw in people from all walks of life – they do not discriminate as long as they get you to sign the contract and start spending money they are happy.

Don’t ever feel pressure into signing a contract. Always read every single line of the contract. Have it checked by a legal professional. And then and only then should you sign anything, but even then do it with great caution.

Mercantile Claims can help you exit your timeshare contract, if it was miss sold to you or if it contained unfair clauses. Please complete the form below and one of experts will be in touch.

In South Africa, there is in excess of 200 resorts and over 600,000 people who own timeshares. The industry has come under the spotlight and it has become apparent that consumers are not so happy.

There have been many allegations and complaints against the timeshare industry and the National Consumer Commission are now looking to kickstart a public inquiry. The inquiry will hopefully get to the bottom of the allegations that consumers have made, such as being conned into signing contracts that last a lifetime and not being able to cancel the contracts once they have signed them.

Consumers are also claiming, that when they go to book their holiday with their resort, there is no availability, because timeshare companies are overselling and overbooking. They also claim that the timeshare resorts are rapidly increasing their maintenance fees and clients are being threatened with lawsuits if they don’t pay the fees.

A lawyer, Anton Alberts, said: “There’s a very aggressive marketing scheme being used and people feel they are being bullied into these contracts. The day after, when they want to cancel the contract, they are told they can’t, even though, by law, they have a five-day cooling period.”

Ebrahim Mohamed, National Consumer Commissioner, has said in the past two decades they have received thousands of complaints regarding the timeshare industry. There were various complaints made, but particularly relating to unreasonable property levies, unavailability of accommodation, perpetual contracts and the points system.

Mohamed also said ‘‘It’s disgusting, in my view, that captains of this industry can turn a blind eye to the relentless pain and suffering of consumers for such a long time’’. He went on to say that: ‘’The most disturbing aspect is that the vacation ownership industry has done little or nothing to correct itself, when issues are raised with conduct, products or services.’’

Specific attorneys have been picked to from a three-member panel to get to the root of the complaints. The three will spend 6 months with consumers that have been affected. Their aim, is to ‘identify the root causes of the issues experienced by the consumers, make findings on the facts and evidence presented and make recommendations on how to address the consumer issues highlighted in the complaints.’

In December, a report with recommendations and possible legislative reforms is expected to be handed over. Hopefully, this enquiry can bring justice to those consumers allegedly affected and help future consumers of the timeshare industry.

If you feel like you have been affected by any high-pressure sales tactics, or have purchased any holiday products based on unfulfilled promises, please contact our specialist timeshare exit team at info@mercantileclaims.co.uk or on 0800 470 3900 to discuss what we could do to help.

We have recently been contacted by several Praetorian Legal clients who were referred to us by Eze Group.

Our clients have advised us that they have read reports on the internet about Eze Group and their imminent Crown Court appearance to answer numerous serious criminal charges, including fraud by misrepresentation and breaches of consumer legislation.

Understandably, our clients have been concerned by this news.  Praetorian’s stance is that we previously enjoyed a good working relationship with Eze Group and we have no comment to make in respect of the alleged charges they face. Although Eze Group, and the two other individuals involved, have pleaded guilty to two charges, there remain ongoing criminal proceedings and we have no desire to prejudice those proceedings.

Nevertheless, those proceedings relate solely to Eze Group and not to Praetorian.

In no sense does it affect the work that we have carried out on behalf of our clients and we will continue to stand by each and every one of our clients, as we have always done.  If you have any concerns about your membership with Eze Group then you should contact us immediately and you should certainly not engage with any party trying to take money from you, on the basis of Eze Group’s situation.

It does not and will not affect the work we have carried out on your behalf.

Should you have any concerns, or wish to discuss any aspect of your matter, please contact us sooner rather than later, so that we are able to allay your fears.

Please contact us via telephone on 0800 470 3900 or by email at info@mercantileclaims.co.uk should you have any queries.

A Democratic Party lawmaker claims that a company called ‘Great Time Universal (HK)’, who have claimed to be an authorised agent for Vistacay Vacation Club in South Korea, have been flagged by the Consumer Council for high-pressure sales tactics. The Consumer Council have said that Great Time Universal have used the high-pressure tactics to sell memberships varying from HK$50,000 to HK$160,000. In September, they received 48 complaints, involving HK$2.7 million.


Complaints Made to Customs & Excise as customer forced into buying timeshare


Complaints have been made to the Customs and Excise Department’s headquarters in North Point by Andrew Wan Siu-kin, who represents New Territories West, and 10 others, who were allegedly forced into buying timeshare memberships with the company.

The company director has been arrested on suspicion of misleading sales tactics and breaching the trade description ordinance. A customs spokesman has also said that he would not rule out other arrests.

The pitch would start with repeat cold calls, telling people that they could collect a free five-day holiday package from their office. Those who went, expecting a free holiday, were then told they would only be eligible if they were to sign up to be a member of a South Korean Resort. This membership came with a fee of between HK$50,000 and HK$100,000.

After purchasing the membership, customers stated that they did not receive the 5-day holiday they were promised, and they were told by agents that the resort was fully booked. Customers were then told that they would need to make further payments and upgrade their memberships to enjoy the packages sooner.

Great Time’s staff would take it in turns to pressure potential buyers for between 2 and 5 hours, going late into the night in some cases, in order to get them to sign up and pay the fee. The sales staff would then leave the customers in rooms with loud music while their identity and credit cards were taken for processing. They were also made to switch off their phones. One customer states that during his 4-hour sales pitch he was not allowed to go to the toilet on his own.

Sales staff would tell people that the membership would cover flights and hotels and that holidays to places such as Australia would only cost them a couple of thousand Hong Kong dollars, but when they approached the company, they were told only hotel costs were covered. They were also informed that they would have to pay a ‘management fee’ each month of a few hundred dollars.

If you feel like you have been affected by any high-pressure sales tactics, or have purchased any holiday products based on unfulfilled promises, please contact our specialist team on 0121 272 3100 to discuss what we could do to help.

My pledge to you, as a timeshare owner desperately seeking a reliable termination solution, is this:

If you are serious about wanting to end your timeshare nightmare, my company can provide you with the termination solution you want; guaranteed.