My husband and I stayed two nights at the Villas de Santa Fe.
It was a usual timeshare type room, one bedroom, a small kitchen, living room, clean, nice space.
Although it had a fireplace, it did not work. Maintenance was called and got it working for a few minutes only for it to shut down completely right after he left. The maintenance man did tell us that he had been called the day before for this particular fireplace, so I think they really shouldn’t have given this room out again until it was working.
We enjoyed the room and the location of the hotel. It is not on the Plaza but within walking distance and there is a shuttle if you would rather not walk. We were surprised on our day of checkout that the checkout time was 10:00 am.
We are frequent travellers and have never had a 10:00 am checkout. It was not made known to us upon checking in and it was not written on the back of the door or anywhere else in the room. I called the front desk, who had been very helpful until now, to ask for a half an hour more in order to get our things together and check out. We were told that this facility NEVER gives later checkouts than 10:00 am and if we were in the room any longer we would be charged. We were out within 10 minutes…and before 10:00 am.
After checking out I used the lobby restroom to finish putting on my makeup. It was of no surprise that there were other women in this lobby restroom putting on their makeup too. One told me they knocked on her door and she had just texted her friend that she had been “kicked out” to check out of the villas.
This and the faulty fireplace really took the shine off this hotel.