Sedona Pines Resort by Diamond Resorts

Rude. Waste of time. Waste of money. Prepare to be insulted and humiliated. I wouldn’t give them the satisfaction. What a boiler room operation! Unable to answer simple questions.

Speak to you like you are stupid. Never again.

I have to say that the reviews I read on Trip Advisor about Sedona Pines were very misleading. In addition, the photos that are posted on the Sedona Pines website made the rooms look MUCH bigger than they are.
1. Your “cottage” is essentially a glorified trailer. If you get “2 bedrooms,” you get two trailers connected by a deck, but the 2nd bedroom is little more than that… a bed, small table and chairs and bathroom.
2. In other timeshares that we have stayed, the laundry is right within your private room. At Sedona Pines we had to drive to the laundry building…then wait while our wash was being done…it felt like being back in college.
3. If you can imagine the most complicated coffee pots ever, they have them. If you don’t have the lids on just right when brewing, the coffee starts flowing everywhere…we made a MESS our first time and then had to be very careful the rest of the week.
4. Housekeeping never came on our 4th day, so we had to go ask for towels.
5. On our last night there, we were out of food, so the kids went to the vending machines outside of the main office. 2/3 snacks were totally STALE. Not a big deal, but ended the week at Sedona Pines as we felt the whole week about the place, “eh.”
6. Positives…the drive to Sedona is only a few minutes and it is a pretty ride.
7. A Safeway is 4 traffic lights away, they had a great selection of take-out for our first night

My mother and sister planned a family vacation day to spend a day in Beautiful Sedona, but our day was hijacked. The Sedona Activity Center – Sedona Pines Resort masquerades as tourist travel centre but it is not. It lures the unsuspecting into their facility with signs of jeep rides, helicopter rides, red rock passes, lodging, clean restrooms, free maps, travel tours. Unfortunately for the public, when smartphone GPS map users type in the “Sedona Chamber of Commerce” it leads then to the doorstep of this tourist trap.

My mother wanted to treat us to a jeep and or helicopter ride so the Sedona Activity Center looked perfect. Inside in activity center work some very friendly people who hook the public. Once they learned what we wanted they told us about a 17-minute helicopter tour that cost ten dollars. The only catch was that we needed to visit the Sedona Pines Resort for them to show us their property. The activity center confirmed the two appointments that wrecked our day.

From the time we bought our tickets to the time we were kicked off their property was well over 90 minutes. It turns out that we didn’t fit their profile, as none of us had our spouses with us. The manager Bob took over our interrogation after Gilbert (a very nice gentleman from Quebec) discovered their sales model wouldn’t work for them. Bob told us we didn’t qualify for the tickets we bought and sent us back down to the receptionist. The receptionist issued us the tickets anyway, but Bob grabbed them from my hand as I was walking out the door.

Perhaps if it was just this mistreatment some people could just let it go and enjoy the day. The thing that spoiled the rest of the day is when the helicopter company called to say that we may be financially responsible for the helicopter appointment that the Sedona Activity Center made for us. Once we didn’t get our coupons we never thought to cancel the flights.

Bob treated three very financially prosperous individuals like the dregs of earth. I’d be surprised if this is the type of individual that Sedona Pines Reports want representing them. Bob’s gruff and frustrated behaviour (never a handshake, eye-to-eye contact, or pleasant word) was so harsh that I now feel that I need to go out of my way warn as many people as I can to stay away. The City of Sedona should also take steps to mitigate how Sedona Pines Resorts sales team is harming fun loving people you just want to take in the Grandeur.

Is it possible that this is how all timeshare sales offices work? We never heard the word timeshare until the presentation started. Bob blamed the Sedona Activity Center for sending us. Gilbert said they are low-pressure sales group, perhaps this is because they quickly hit the ejection seat on families like mine. Mistakes are made every day, all day, all around the world – it just takes a little effort to end them civilly.