Embarcadero Timeshare Resort by Diamond Resorts

My friend invited us to come down for a night to stay with her and her family. She reserved two rooms for three nights and the plan was for her other guests to leave after two nights and we would come to stay one. When we checked in the front desk manager Ashley told us to just give her a card when we checked out. Our room was dirty, smelled like a dog and had some sort of funk in the cupboards and drawers.

When we went to check out the next morning the front desk gave my husband a slip of paper to sign and said he was good to go. They actually did not charge our card and instead charged my friend’s card she had used to make reservations. They told us they would only be charging one night stay, which fortunately my husband recorded them saying on his phone and instead they charged my friends card for three nights on top of what she had already paid for her stay when she checked out! I still have the slip of paper they gave my husband as a receipt showing the card would only be charged one night. We called to clear this up and were told they could not do it at the front desk and the accountant had left for the day.

My friend called to clear it up and the accountant, a woman named Teyre, argued with her back and forth and when my friend asked her to produce a credit card slip signed by someone who was on the account for $386 she went and actually signed one herself! She not only is committing fraud against my friend, but she is also committing forgery, do not hire this woman! My friend thought she could go to the manager, a man named Bob, and he backed his employee by just never bothering to answer or intervene. This hotel is committing a crime and has unexplained charges as well as charge peoples accounts for hundreds of dollars of extra money hoping that the guest will not notice. The only reason they got caught is that we realized they charged my friends card. Ashley, Teyre and Bob are all together on this.

This is not to mention that the reservations my friend made were changed without telling her: the rooms were wrong: the size of beds were wrong: they put her in a pet friendly room and she is severely allergic to dogs but refused to move her even though she was breaking out in hives and wheezing, they stole vodka and medication out of our rooms, and now they are committing fraud and forgery to people they already put through Heck on their vacation and not one of them has apologized or worked to make things right.

Teyre should not be an accountant, the only thing she should count is the number of burgers she can flip in an hour which will work out fine for her when she goes to jail for her illegal ways, Ashley at the front desk should not be in charge of anything except educating herself on how to provide customer service and then taking a job her intelligence level can handle and Bob the hotel manager, where is he, he is collecting his guests money illegally and not responding to anyone which shows how horrible of a decision it was fo hire this man to operate a hotel.

The Hallmark is WAY better. Do not stay in this hotel. It is not worth it.